DELIVERY POLICY

The PRODUCTS are shipped to the delivery address (es) that the CUSTOMER will have indicated during the ordering process. A tracking number will be assigned to each shipment and will be communicated to the CUSTOMER for tracking on the carrier's platform.

delivery time

The deadlines for preparing an order and then establishing the invoice before shipping the PRODUCTS in stock are limited to 3 days. These deadlines are understood to be excluding weekends, holidays and  holidays.

An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are shipped, provided that the e-mail address appearing in the customer profile is correct.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased.

The delivery costs will be calculated at the time of validation of the basket.

The delivery time is equal to the duration of a registered letter for France as soon as possible and thirty (30) days maximum. Outside France - depending on the destination and the shipping method chosen.  

DELIVERY TERMS

As long as  the package is taken care of by the carrier (La Poste), the tracking will be carried out on its dedicated platform with the tracking number, communicated when ordering.  

The package will be delivered to the CUSTOMER against his signature and on presentation of his identity document.

In the event of absence, the Post Office undertakes to leave a calling card for the CUSTOMER, in order to allow him to pick up his parcel in an agency.  by post indicated on this notice within 14 consecutive days from the date indicated on this notice.

DELIVERY problems

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period of time and in the event of non-delivery within this period, he may cancel his order.

The SELLER is responsible until shipment  from the PRODUCT to the CUSTOMER. 

As long as  the package is supported by the carrier (the Post Office), THE SELLER is no longer responsible for the delivery, deadlines or the condition of the package.

It is recalled that the CUSTOMER has a period of three (3) days to notify the CARRIER  damage or partial losses noted during delivery.